IT Essentials Chapter 9 V5.0 Answers

1. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

verifying the solution and system functionality

testing a theory to determine the cause of the problem

identifying the problem

documenting findings, actions, and outcomes


2. What are two functions of a print server? (Choose two.)

ensure that the connected client computers have up-to-date printer drivers

store backups of documents sent to the printer

provide uninterrupted power to the printer

provide print resources to all connected client computers

store print jobs in a queue until the printer is ready


3. Which factor affects the speed of an inkjet printer?

the desired quality of the image

the cost of the inkjet cartridges

the size of printer power supply

the quality of the paper


4. What is a characteristic of thermal inkjet nozzles?

Heat is applied to the ink reservoir of each nozzle.

The vibration of the crystal controls the flow of ink.

A charge is applied to the printhead.

The heat creates a bubble of steam in the chamber.


5. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

Replace the fuser.

Replace the drum.

Adjust the printer spool.

Calibrate the printer.


6. Where would network printer sharing be configured in a Windows 7 environment?

Network and Sharing Center

Ease of Access Center

Devices and printers

Printers and Other Hardware


7. What are two methods to share a printer wirelessly? (Choose two.)




IEEE 802.11 standards



8. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

to add additional drivers for other operating systems

to add additional drivers for duplex printing

to add additional drivers for other printers connected to the computer

to add additional drivers for other printers in the network


9. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

the software-based printer that is used to create XPS files

a manual selection, which is always needed

the printer that is set as the default printer

the software-based printer that is used to create PDF files


10. Which action supports an effective printer preventive maintenance program?

Clean inkjet print heads when they stop working.

Replace laser printer toner at set predetermined time intervals.

Reset the printer page counters if available.

Disconnect the printer from the power source when it is not in use.


11. Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two.)

pack of paper

toner cartridge

replacement print head

transfer rollers

fuser assembly


12. What is true about the PostScript language?

It prints faster than other languages do.

It handles complex printing jobs.

It requires less printer memory than other languages require.

It allows the page to be rendered in the local workstation.


13. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

documenting findings, actions, and outcomes

testing a theory to determine the cause of the problem

verifying the solution and system functionality

identifying the problem


14. A user notices that a job submitted to a printer is displayed in the print queue, but the printer is not printing the document. What is a probable cause of this problem?

an incorrect printer driver

the wrong paper type

a bad cable connection

a printer spooler not installed


15. A small LAN uses a shared printer that is connected to a computer. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. What is a possible cause of this?

The cable that connects the printer to the PC is faulty.

The printer needs a new ribbon.

The printer has the wrong paper loaded.

The printer spool is full.


16. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

The printer is not configured for duplex printing.

The printer does not have enough memory to buffer an entire photograph.

The paper is not adequate for photograph printing.

The printer is not configured for the proper paper orientation.

17. How can the life of a thermal printer be extended?

Clean the inside of the printer with a vacuum cleaner with a HEPA filter.

Wipe the outside of the printer with a damp cloth.

Clean the heating element regularly with isopropyl alcohol.

Keep the paper dry in a low humidity environment.


18. In laser printing, what is the name of the process of applying toner to the latent image on the drum?






19. What are two cables that are used to connect a computer to a printer? (Choose two.)






20. How would a user install a new USB printer on a PC that is running Windows 7 Professional?

Configure the BIOS to accept the specific model of printer in the USB port.

Copy the printer driver to the System32 folder.

Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add.

Connect the printer and power it on. Windows will detect the printer and install the needed drivers.


21. What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)

Can you print a test page on the printer?

What were you doing when the problem occurred?

What recent software or hardware changes have been made to your computer?

Is the printer powered on?

What error messages were displayed when the problem occurred?

22. What is a characteristic of global and per-document options in print settings?

It is not possible to configure per-document options.

Per-document options override global options.

Global options take precedence over per-document options.

It is not possible to configure global options.

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