IT Essentials (V5.0)

1. What is part of creating a preventive maintenance plan?

performing hardware upgrades

performing a forensic audit of security breaches

documenting the details and frequency of each maintenance task

discarding all replaced parts

2. What is the purpose of documenting the information that is obtained from the customer in the work order?

to create a centralized database of possible problems

to use the information for marketing purposes

to keep track of parts that are ordered

to use the information to aid in solving the problem

1. A technician is troubleshooting a PC that will not boot. When the PC is powered on, it emits a series of beeps and indicates that the BIOS settings have changed and need to be reconfigured. The technician reconfigures the BIOS settings, saves them, and the computer boots. Later when the PC is powered off and back on again, the same error message appears, and all the BIOS changes are gone. What should the technician do to fix the problem?

Reseat the RAM.

Replace the motherboard.

Replace the CMOS battery.

2. What number of disks is the required minimum to implement RAID 0?

2

1

4

1. Which tool in Windows XP gives a technician access to initialize disks and create partitions?

Defrag

Scandisk

Format

Disk Management

Disk Cleanup

2. Which cleaning solution is recommended to clean the contacts of computer components?

isopropyl alcohol

glass cleaner with ammonia

water that is mixed with a small amount of dishwashing liquid

rubbing alcohol

1. Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.)

high-end sound card

number of CPU cores

water cooling

powerful video card

amount of RAM

2. What type of connector can be used to connect an eSATA interface to an external SATA drive?

7-pin connector

9-pin connector

15-pin connector

5-pin connector