IT Essentials Chapter 10 V5.0 Answers

1. All users working with a particular Windows 7 computer are able to install unauthorized software. In addition to educating the users about correct security behavior, which action should also be performed to solve this issue?

Set the user folder permissions to Deny.

Disable the users' accounts.

Change the user file permissions to Read Only.

Enable UAC on the computer.


2. Which three questions should be addressed by organizations developing a security policy? (Choose three.)
How should future expansion be done?

What are the possible threats to the assets of the organization?

What is to be done in the case of a security breach?

When do the assets need protecting?

What assets require protection?

What insurance coverage is required?

IT Essentials Chapter 9 V5.0 Answers

1. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

verifying the solution and system functionality

testing a theory to determine the cause of the problem

identifying the problem

documenting findings, actions, and outcomes


2. What are two functions of a print server? (Choose two.)

ensure that the connected client computers have up-to-date printer drivers

store backups of documents sent to the printer

provide uninterrupted power to the printer

provide print resources to all connected client computers

store print jobs in a queue until the printer is ready

IT Essentials Chapter 8 V5.0 Answers

1. Which mobile device security feature requires the user to slide a finger over the screen in a specific sequence to unlock the device?

simple passcode


remote wipe



2. Which statement is true about industry standards for cellular networks?

First generation cellular standards are mostly digital standards.

Third generation cellular standards require a maximum of 1 Gb/s for devices moving slowly, such as when a user has a mobile device and is walking.

Cellular standards have made it more difficult and expensive to make calls to people that are on a different network.

Cell phones that use a single standard can often only be used in specific geographic areas.

IT Essentials Chapter 7 V5.0 Answers

1. Which statement is true about laptops?

Most of the internal components that are designed for laptops cannot be used for desktops.

Laptop CPUs do not use cooling devices.

Laptops use fewer components than desktops use.

Laptop motherboards have standard form factors.


2. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)


hard disk platters and heads

exterior case



IT Essentials Chapter 6 V5.0 Answers

1. Which type of connection to the Internet is capable of the fastest transfer rates?






2. When is a dial-up connection used to connect to an Internet provider?

when a high-speed connection is provided over a cable TV network

when a digital connection is provided using ISDN

when a regular telephone line is used

when a cellular telephone provides the service

IT Essentials Chapter 5 V5.0 Answers

1. To which category of hypervisor does the Microsoft Virtual PC belong?

Type 1

Type 2

Type 3

Type 4


2. Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?


Performance Monitor

Component Services

Event Viewer

IT Essentials Chapter 4 V5.0 Answers

1. What is part of creating a preventive maintenance plan?

performing hardware upgrades

performing a forensic audit of security breaches

documenting the details and frequency of each maintenance task

discarding all replaced parts


2. What is the purpose of documenting the information that is obtained from the customer in the work order?

to create a centralized database of possible problems

to use the information for marketing purposes

to keep track of parts that are ordered

to use the information to aid in solving the problem

IT Essentials Chapter 3 V5.0 Answers

1. A technician is troubleshooting a PC that will not boot. When the PC is powered on, it emits a series of beeps and indicates that the BIOS settings have changed and need to be reconfigured. The technician reconfigures the BIOS settings, saves them, and the computer boots. Later when the PC is powered off and back on again, the same error message appears, and all the BIOS changes are gone. What should the technician do to fix the problem?

Reseat the RAM.

Replace the motherboard.

Upgrade the BIOS firmware.

Replace the CMOS battery.


2. What number of disks is the required minimum to implement RAID 0?





IT Essentials Chapter 2 V5.0 Answers

1. Which tool in Windows XP gives a technician access to initialize disks and create partitions?




Disk Management

Disk Cleanup


2. Which cleaning solution is recommended to clean the contacts of computer components?

isopropyl alcohol

glass cleaner with ammonia

water that is mixed with a small amount of dishwashing liquid

rubbing alcohol

IT Essentials Chapter 1 V5.0 Answers

IT Essentials Chapter 1 V5.0 Answers

1. Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.)

high-end sound card

number of CPU cores

water cooling

powerful video card

amount of RAM


2. What type of connector can be used to connect an eSATA interface to an external SATA drive?

7-pin connector

9-pin connector

15-pin connector

5-pin connector